Terms of Conditions
1. Vocabulary
1.1. ‘Agreement’ refers to these Terms and
Conditions.
1.2. ‘Company’ means the entity that provides
independent research and writing services to Clients according to the defined
terms laid out in this Agreement.
1.3. ‘Writer’ is the person, who has agreed to work
with the Company on a freelance basis to provide research and writing services
under the Company's terms.
1.4. ‘Client’ is the person who places an Order
with the Company to obtain the Product according to his or her requirements and
governed by the defined terms and conditions laid out in this Agreement.
1.5. ‘Order’ is an electronic request of a paid
service from the Client for a particular Product and/or service.
1.6. ‘Order Status’ defines order progress on a
particular stage.
1.7. ‘Product’ is a document in an electronic
format that is the final result of Order completion.
1.8. ‘Product Revision’ is an edited version of the
original Product initialized by Client.
1.9. ‘Support Team or Support’ is the part of the
Company’s organizational structure with the mission to assist and coordinate the
Order process.
1.10. ‘Quality Assurance Department’ signifies the
part of the Company’s organizational structure with the mission to guard and
evaluate the quality of Product and service provided.
1.11. ‘Messaging System’ is an interactive feature
that ensures communication between the Client and Support/Writer.
1.12. ‘Verification Process’ is a procedure
required from Client in order to confirm his/her billing identity to prevent
fraud.
1.13. ‘Store Credit’ is a money account of the Client
within the Company.
2. Privacy Policy
2.1. The Company is committed to protect the
privacy of the Client and it will never resell or share any of Client’s
personal information, including credit card data, with any third party. All the
online transactions are processed through the secure and reliable online
payment systems provided by 2Checkout.com. It saves the Client from the risk of
having the credit card data disclosed. The Company, however, does not fully
guarantee any disclosures of the credit card data that may occur beyond its
control and/or without its fault.
2.2. Certain pages on the Company’s web site
require the Client to provide the Client’s name, e-mail address, home address
or phone number ( for example, when filling in the order-form). The Company
does not use this information for any other purpose than verification and to
contact the Client with regards to the Order. All additional files provided by
the Client in order to pass the Verification Process are deleted from the
Company’s database right after verification is completed.
2.3. Direct contact between the Client and the
Writer is prohibited to keep the personal information of the Client safe and
confidential. The Client is welcome to use the numerous interactive features
created by the Company for that purpose and a qualified Support Team is
available for the Client 24/7.
2.4. Information provided by the Client in Order
description and in additional files needed for Order completion immediately
becomes visible for the Writers once Order is paid. The Company is not
responsible for the information voluntarily disclosed by the Client when
placing an Order and highly encourages the Client to avoid including any
personal or billing information (i.e. Client’s phone number, email address
etc.) as well as disclosing the Client’s identity when communicating with the
Writer through the Messaging System.
3. Nature of Product and Terms of Usage
3.1. The Company offers a service that locates
suitably qualified experts for the provision of independent personalized
research and writing services provided to the Client as a unique reference that
is designed to assist in the completion of the Client’s assignments or academic
obligations. Thus, it is understood that the Company does not make any
guarantees regarding Client’s grades as an outcome or consequence of submission
of the Product to any academic institution. The purpose of this Agreement is
strictly to provide the Client with an original reference document or related
services according to the Client’s instructions. Everything provided by the
Company is intended for research/reference purposes only. The Company is also
not responsible for failure on the part of the Client to learn the material
covered by the Product or improper usage of research contained therein.
3.2. Intellectual property is owned by the Company
and the Client has the exclusive permission and right to use the Product for a
limited period of six (6) months. When the six (6) months period has passed, the
Company shall exclusively regain all rights of the Product.
4. Order Process
4.1. Placing an Order. When filling in an Order
form, it is the sole responsibility of the Client to register using a valid
email address and to provide a correct phone number where the Client can be
reached (preferably both - home and mobile). There may be multiple occasions
during Order preparation when establishing contact with the Client is crucial.
Failure to provide a valid email address or a correct phone number may affect
Order completion and will result in a violation of the terms and conditions of
this Agreement. This may lead to forfeiture of any claim to the implied
warranty or guarantee by the Client.
The Company cannot begin working on the Client's Order until the Client has
paid for the entire amount of the Product(s) and/or service(s). The Company is
not liable or responsible for the failure of a Client to pay on time. The Client
must be precise and attentive when filling in the Order form.
4.2. Instructions. Because the Company works based
on Client’s instructions, these instructions must be clear and precise. If the
instructions are not clear and additional instructions are needed to complete
the Order, but are not provided within the required time schedule, the Company
cannot fulfill any implied warranty or guarantee and it shall not be held
responsible. The Client is advised that once the Order is completed any
revision request must only be based on the initial requirements and description
of the original Order. Any changes from the initial instructions of the Order
will be considered "editing". This is an additional service and the
Company will not conduct any free revision request that is different or deviates
from the original Order requirements and/or description. Instructions and
additional requests must be sent before a Writer is assigned to the Client’s
Order. Failure to meet this requirement will result in a violation of this
Agreement and forfeiture of any claim to the implied warranty or guarantee.
4.3. Sources. The Writer is allowed to use any
relevant source available for the completion of the requested assignment -
books, journals, newspapers, interviews, online publications etc., unless the Client
mentions some particular sources to be used or others to be ignored. If the Client
needs specific sources that are crucial for the completion of the Order, the
Company would expect the Client to provide them within the required time
schedule listed below.
48 hours - 10 days: Instructions and all sources must be received within the first 8 hours.
12 hours - 24 hours: Instructions and all sources must be received within the first 1 hour.
12 hours - or less: Instructions and all sources must be received within the first 20 minutes.
Failure to do so will result in a violation of the terms and conditions of this Agreement and forfeiture of any claim to the implied warranty or guarantee.
48 hours - 10 days: Instructions and all sources must be received within the first 8 hours.
12 hours - 24 hours: Instructions and all sources must be received within the first 1 hour.
12 hours - or less: Instructions and all sources must be received within the first 20 minutes.
Failure to do so will result in a violation of the terms and conditions of this Agreement and forfeiture of any claim to the implied warranty or guarantee.
4.4. Matching of the Academic Level. In the event
that the desired academic level chosen by the Client is the improper
academic/quality level (either by accident or not), the Client shall assume all
liability for such error. It shall be the Client’s sole responsibility to
choose the correct academic level that best fits the required assignment at the
time of making the Order. If the Client has made an error while placing an
Order, then the Client must contact the Support Team immediately for assistance.
4.5. Checking the Messaging System. The Messaging
System is an easy and convenient way to communicate. The Client should check
messages for any updates from the Support Team or from the Writer. The Client
should also promptly address any questions, concerns or give additional
instructions using this interactive feature. Failure or neglect to check the
Messaging System shall not be sufficient ground for a refund of services
rendered. If the Client does not know how to use the Messaging System, the Client
may contact the Support Team at any time for assistance or instructions.
4.6. Incorrect Order Placement. The Company
reserves the right not to process or to resubmit the Client’s Order in the
event that the details indicated are inconsistent to or do not match the
Order's original description. Failure to provide the correct description or
choosing the wrong Product, deadline extension requests or Writer level upgrade
may require additional payments. Please note this is done by the Company only
so that it may properly process the Client’s Order and have the best possible
Writer to complete the Client’s Order. The Client will always be contacted to
approve any additional charges or requests.
4.7. Tracking Order Progress. The Client is highly
encouraged to stay in touch with the Support Team/Writer and to monitor Order
Progress through the Client’s personal account on the web site.
The possible statuses of the order are:
Order is not paid – albeit the Order is registered within the Company’s system, the Client should proceed with the payment first for the Company start working on it.
Research has been started – Order is successfully paid and available for the Writers of the chosen level.
Preparing – a Writer has been assigned to work on the Order.
Order is completed. Download – the Product has been uploaded for the Client’s review. The Client is welcome to download it from the Client’s personal account on the web site.
Order is returned for revision – Writer is revising the Product according to Client’s instructions.
Hold – the Order is put on hold by the Support Team and the Writer has temporarily stopped working on it. The Client is advised to visit Messaging board on the personal profile for detailed information or to contact the Support Team.
Canceled – the Order is canceled.
The possible statuses of the order are:
Order is not paid – albeit the Order is registered within the Company’s system, the Client should proceed with the payment first for the Company start working on it.
Research has been started – Order is successfully paid and available for the Writers of the chosen level.
Preparing – a Writer has been assigned to work on the Order.
Order is completed. Download – the Product has been uploaded for the Client’s review. The Client is welcome to download it from the Client’s personal account on the web site.
Order is returned for revision – Writer is revising the Product according to Client’s instructions.
Hold – the Order is put on hold by the Support Team and the Writer has temporarily stopped working on it. The Client is advised to visit Messaging board on the personal profile for detailed information or to contact the Support Team.
Canceled – the Order is canceled.
4.8. Client can request for a draft from Writer,
however, the Company does not guarantee a draft if Order's urgency is 3-48
hours.
4.9. Preferred Writer. When placing an Order, the Client
can indicate a preferred Writer to be assigned to an Order. The Company
reserves the right to decline preferred Writer request based on Writer's
history, recent quality and lateness issues that might jeopardize Order
completion. The Company will inform Client about it's decision and provide
supporting materials. If the Client insists on chosen Writer, the Company will
not be responsible for failure of the preferred Writer to deliver high quality
Product in a timely manner. No refund can be guaranteed at that point.
5. Delivery/Downloading Policy
5.1. The Company strives for the highest level of
satisfaction available. However, the Company cannot and will not be held liable
or responsible for any type of delivery issues resulting from problems such as
spam filters, incorrect email, lack of internet access or general neglect,
among others, which are beyond its control and/or without its fault. The
Support Team is available 24 hours a day to assist the Client with any delivery
problems of the Order. The Company will do its best to meet the Client’s
academic writing needs by maintaining up-to-date software. However, it is the
sole responsibility of the Client to provide the correct contact information to
the Company.
5.2. In case of timely delivery of the Product, the
Company will not be responsible for failure of the Client to download the
Product. Please note that the Client will still be billed for the service
rendered and no refund is guaranteed at this point in order to pay the Writer
for the work done.
6. Verification Process
6.1. Protecting billing information of the Clients
and eliminating fraud is a priority that the Company takes seriously. The
Company is obliged by authorities along with merchant providers and banks to
protect the credit card holders who purchase from it. Accordingly, due to the
nature of the Company’s business, type of Product and the fact that it is
delivered by electronic means, no hand written signature is required as proof
of delivery.
6.2. The Company reserves the right to request the Client
to provide:
- photo-copy of Client’s credit card (the digits or numbers may be covered except the last 4)
- photo-copy of Client’s Passport (or visa copy for international students)
- photo-copy of Client’s official ID (Driver's License or other government issued ID)
- authorization code from Client’s bank.
The aforementioned documents may be made by scanner, digital camera or cell phone with camera. Everything provided by the Client in order to pass the Verification Process is never shared to any third parties. The copies that are requested are not used for any other purpose but only to verify the Client’s identity. For the Client’s security the Company does not store files and documents that are sent for verification. These are immediately trashed once Verification is completed.
- photo-copy of Client’s credit card (the digits or numbers may be covered except the last 4)
- photo-copy of Client’s Passport (or visa copy for international students)
- photo-copy of Client’s official ID (Driver's License or other government issued ID)
- authorization code from Client’s bank.
The aforementioned documents may be made by scanner, digital camera or cell phone with camera. Everything provided by the Client in order to pass the Verification Process is never shared to any third parties. The copies that are requested are not used for any other purpose but only to verify the Client’s identity. For the Client’s security the Company does not store files and documents that are sent for verification. These are immediately trashed once Verification is completed.
6.3. When requested to verify the Client’s billing
information, it is the Client’s sole responsibility to comply immediately to
ensure that the billing information meets the Company’s anti-fraud policies and
procedures. Any verification requests must be completed in the following time
schedule.
If the Order is requested to be delivered between 48 hours and 10 days the Client’s billing information must be verified within the first 8 hours to comply with any implied warranty or guarantee.
If the Client’s urgency level is within 12-24 hours the Client’s billing information must be verified within the first 1 hour to comply with any implied warranty or guarantee.
If the Client’s urgency level is less than 12 hours the Client’s billing information must be verified within the first 20 min to comply with any implied warranty or guarantee.
Failure on the part of the Client to do so will result in a violation of the terms and conditions of this Agreement and forfeiture of any claim to the implied warranty or guarantee.
If the Order is requested to be delivered between 48 hours and 10 days the Client’s billing information must be verified within the first 8 hours to comply with any implied warranty or guarantee.
If the Client’s urgency level is within 12-24 hours the Client’s billing information must be verified within the first 1 hour to comply with any implied warranty or guarantee.
If the Client’s urgency level is less than 12 hours the Client’s billing information must be verified within the first 20 min to comply with any implied warranty or guarantee.
Failure on the part of the Client to do so will result in a violation of the terms and conditions of this Agreement and forfeiture of any claim to the implied warranty or guarantee.
6.4. Any unauthorized use of a stolen credit card
is prohibited by law and will be reported to the applicable law enforcement
agencies for further investigation. The Company works closely with the
authorities to fight cyber crime and report all fraudulent Orders for
prosecution.
7. Termination
7.1. The Company reserves the right to cancel any
paid Order at its own determination or decision in case there is lack of
cooperation/communication from the Client’s side that affects Order completion
or a suspicion by the Company that the Client is engaged in a fraudulent
activity. The Company does not guarantee reimbursement in the circumstances
described above. Each case is analyzed separately and final decision depends on
the number of factors. The Company shall have sole discretion to take action based
on the particular circumstances of each case.
8. Revision policy
8.1. The Free Revision policy is a courtesy service
that the Company provides to help ensure Client’s total satisfaction with the
completed Order. To receive free revision the Company requires that the Client
provide the request within fourteen (14) days from the first completion date of
the Order/Product and within a period of thirty (30) days for any dissertation,
thesis, research proposal, thesis proposal, dissertation chapters writing or
any other reasonably large assignments. If the Client has missed the policy
deadline, the Client may choose to have the order revised but for additional
payment or the Client may place a new one for editing.
8.2. Quality Assurance Department of the Company
reserves the right to limit the number of revisions or decline revision
requests in cases such as, but not limited to: changes in initial order
details; unreasonable return of the assignment; taking advantage of Writer and
obvious abuse of revision option.
8.3. If revision request violates original
instructions, the Quality Assurance Department has the right to decline it. If
request falls within mentioned guidelines, the Company will happily revise the Client’s
Order to meet the initial requirements free of charge.
9. Satisfaction Guarantee
9.1. The Product ordered is guaranteed to be
original and delivered in a timely manner. Orders are checked by the most
advanced anti-plagiarism software in the market to assure that the Product is
100% original. The Company has a zero tolerance policy for plagiarism.
9.2. The Company does not and cannot guarantee that
editing, proofreading, formatting services will be plagiarism free. Papers and
other materials that are not written or made by the Company will not be scanned
or reviewed for possible incidence of plagiarism. The Company shall not refund
any amount in the event that a proofread/formatted paper or Product is
considered to be plagiarized.
9. 3. If the Client needs to cancel an Order, it
may be made at any time prior to the completion of the Order.
9.4. All refunds and cancellations should be
communicated and expressed in writing by using the Order Messaging System or by
e-mailing the Support Team. In the unlikely event that the Client is not
satisfied with the Product or receive the Product after the specified deadline,
the Client may request a partial or full refund. It is the sole discretion of
the Company to approve or disapprove any request on an individual case to case
basis.
9.5. In case of a refund request due to bad quality
of the Product, the Client must provide strong reasons, and examples to back up
the claim for refund. Only after an extended list of violations is provided,
will the request for refund be forwarded to the Quality Assurance Department
for further investigation and refund request approval. Please note that the
Company can also ask for additional materials or evidence to support the
request. Quality Assurance Department reserves the right to decline refund
inquiry if aforementioned information or documents are not provided when the
request is made.
9.6. If the refund request is not received within
seventy-two (72) hours after Order completion it is to be assumed that the Client
is satisfied with the Product and the Client will not be eligible for any
refunded amount.
9.7.In case a full refund is issued or Order
becomes unpaid in circumstances where the service rendered has already been
delivered, the Writer retains full authorship for the Product completed and reserves
the right to use, resell, distribute and share it to other third parties. The Client
is then not eligible to use the Product for whatever purpose.
9.8. The Company shall not be responsible for
failure of the Client to learn the material covered by the Product or for
improper usage of research contained therein and no refund shall be made by the
Company in case the Client receives a failing grade. For more details see
section 2.1.
9.9. Store Credits accepted by the Client as a
compensation for any occurred inconveniences are non-refundable. If unused in
365 calendar days from the day of accrual, Store Credits issued will be debited
from the Client's respective account and no longer be available for use.
9.10. The Company reserves the right to contact the
Clients by email regarding new services, discounts, special offers and any
other information that the Company may deem useful for the Clients.
9.11. Short Message Service (SMS) Alerts allow the Clients
to receive alerts on their mobile phones in the form of a SMS text message. By
placing an Order, the Client agrees to receive mobile phone alerts and updates
from the Company. The Company also reserves the right to alter or modify any
SMS Alerts at any time without further notice to the Client which may include
special offers and discounts. The Company will not be responsible for any
additional charges for the Company SMS Alerts that may be charged against the Client
by the mobile service provider.
10. Waiver of Breach
10.1. No waiver by the Company of any breach of
this Agreement by the Client shall be held to be a waiver of any other or
subsequent breach. All remedies afforded in this Agreement shall be taken and
construed as cumulative, that is, in addition to every other remedy provided
herein or by law.
10.2. The failure of the Company to insist on a
strict performance of any of the terms and conditions of this Agreement shall
be deemed a waiver of the rights or remedies that the Company may have
regarding that specific instance only, and shall not be deemed a waiver of any
subsequent breach of default in any terms and conditions.
11. Amendments
11. 1. The Company reserves the right to modify,
amend, revise or otherwise change any and all provisions of this Agreement. The
Client expressly agrees to be bound by any subsequent modification, amendment,
revision or changes as contemplated herein, by the continued rendition of
services by the Company. It shall be the obligation of the Client to review
this Agreement for changes from time to time, since any changes are reflected
in this section of the website.
12. Miscellaneous Provisions
12.1. Entire Agreement - This Agreement contains the
entire stipulations between the Client and the Company, and no statements,
promises, or inducements made by either party or agent of either party that are
inconsistent herein shall be valid or binding, unless expressly authorized
under this Agreement. This Agreement may not be enlarged, modified, or altered
except in writing signed by the parties and indorsed on this Agreement. This
Agreement shall supersede all previous communications, representations, or
agreements, either verbal or written, between the Client and the Company.
12.2. Severability - It is understood and agreed by
the Client that if any part, term, or provision of this Agreement is held by
the courts to be illegal or in conflict with any law of the state where made,
the validity of the remaining portions or provisions shall not be affected, and
the rights and obligations of the Client shall be construed and enforced as if
the Agreement did not contain the particular part, term, or provision held to
be invalid.
12.3. Law Governing - It is mutually understood and
agreed that this Agreement shall be governed by the laws of the place where the
Company holds its principal place of business, both as to interpretation and
performance, or in any other place at the determination of the Company.
12.4. Place of Suit - Any action or other judicial
proceeding for the enforcement of this Agreement or any of its provisions shall
be instituted in the courts of competent jurisdiction in the place where the
Company holds its principal place of business or in any other place at the
determination of the Company.
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